Mobile App

• How do I log in?

  How to Log In:

  1. Open the Afin Bank mobile app.
  2. Enter your passcode to log in.
  3. If you’ve enabled biometric authentication (like fingerprint or face recognition), enjoy even quicker access with just a touch or a glance.

   

  Need Help?

  • If you experience any issues logging in, you can easily reset your password through the app.
  • Our Customer Services team is always ready to assist you—just reach out to us through the app for guidance.

   

• What devices support the Afin app?

  For the best experience, use our app on your smartphone—it’s built for it!

• I have forgotten my passcode – what do I do?

  Don’t worry—it’s easy to regain access to your account.

  1. Open the Afin Bank mobile app.
  2. Click on the ‘Forgotten Passcode?’ link.
  3. Follow the on-screen instructions to securely reset your passcode and regain access to your account.

   

• I have a new phone - what do I need to do to access my account?

  Got a new phone? No problem! Here’s how to access your Afin Bank account:

   

  Step 1: Download the App

  • Visit your device’s app store and download the Afin Bank mobile app.

   

  Step 2: Log In

  • Use your registered mobile phone number and passcode to log in.
  • For added security, you’ll need to complete an email verification.
  • You will also be required to do a quick biometric verification

   

  Forgot Your Passcode? 

  If you can’t remember your passcode, don’t worry. Contact our Customer  Services team via:

  • Phone: Give us a call for immediate assistance
  • Email: Reach out to us, and our team will guide you through resetting your passcode.

   

• Can I update my personal details in the Afin App?

  Contact Our Customer Services team: Get in touch with our friendly team, and they’ll guide you through updating your account information.