Manage my account

• How do I manage my account?

  You can manage your account through the mobile app.  Here’s what you can do:

  • View Your Balance: See you balance and accruing interest.
  • Apply for New Accounts: Explore and apply for products that suit your savings goals.
  • Update Your Details: You can update your nominated account and marketing preferences in the app and our Customer Services team will help you update any other personal details.
  • Access Your Statements: View and download your account statements.

  Need Assistance?

  If you need help or have questions, our Customer Service team is just a call away at 0333 344 2974

   

• How do I change my nominated account?

  You can update your Nominated Account at any time through our app. This ensures your account stays up to date and aligned with your banking needs.

   

  Need Assistance?

  If you encounter any issues while updating your Nominated Account, our Customer Service team is here to help. Simply call us at 0333 344 2974 or visit our Contact Us page for alternative ways to reach us.

   

• How do I update my contact details?

  You can contact the Customer Services team who will be able to help you   through the changes you need to make to your details.

• I’ve recently got married, what do I need to do to change my account details?

  I’ve recently got married, what do I need to do to change my account details? If you’ve recently got married, you    need to update your account details to reflect your new name, address or any other information.  You will also need to update the details of your nominated account.

   

  How to Update Your Details

  • Contact Our Customer Services team: Get in touch with our friendly team, and they’ll guide you through updating your account information.

   

• What if I move abroad?

  What if I move abroad? If you’re planning to move abroad, we’re here to assist you with updating your account details and managing your savings.

   

  How to Notify Us

  • Contact our Customer Services team to inform us of your move and begin the process of closing your savings account(s).

   

  What Happens Next?

  According to our general terms and conditions, if you move abroad, your account will need to be closed:

  1. Account Closure: Once you notify us, we will close your savings account(s) without penalty. During this process, we may request additional information to complete the closure.
  2. Fund Transfer:
     1. Your savings and any accrued interest will be transferred to your Nominated Bank Account.
     2. In some cases, we may be able to transfer your funds to another account you hold with a UK bank.

   

• Are there any instances when I may not be able to access my Savings Account?

  Keeping Your Account Safe

  Protecting your money is our top priority. To keep our app secure and running smoothly, we sometimes need to carry out maintenance and updates.

   

  What to Expect

  • Minimal Disruptions: We schedule updates at times that cause the least inconvenience.
  • Proactive Updates: If the app is briefly unavailable, we’ll let you know by email and a login message when you log in to your account. We’ll also tell you when it will be back up.

   

• Can I access my Savings account from any place?
  • Bank on the Go: Use our app to access your account anytime, anywhere (subject to local rules).
  • Stay in Control: Check your balance, make withdrawal requests, and manage your savings—all from your phone.

   

• How do I get a Statement?

  Getting a summary of your interest is quick and easy with our mobile app! Your annual statement will be issued on your account anniversary.

   

  How to View and Download

  1. Log into the Afin Bank mobile app.
  2. Navigate to your account section to view and download your statements and interest summaries at your convenience.

   

  Need Assistance?

  If you need help with any additional statments or have any questions:

  • Call our Customer Service team at 0333 344 2974
  • Visit our Contact Us page for alternative ways to reach us.

   

• Will a Certificate of Interest be available?

  Will a Certificate of Interest be available? We do not supply Certificates of Interest however we will supply an Annual Summary statement that will be sufficient for you to use when doing tax returns.

   

  Where to Find It

  You can easily view your summary in the Manage section of our app.

   

• Can I use my Savings Account for business purposes?

  Our savings accounts are just for personal use. You can’t use them for business.

• I have forgotten my passcode – what do I do?

  Don’t worry—it’s easy to regain access to your account.

  1. Open the Afin Bank mobile app.
  2. Click on the ‘Forgotten Passcode?’ link.
  3.  Follow the on-screen instructions to securely reset your passcode and regain access to your account.

   

• How do I protect my account?

  Protecting your account is our priority, and we want to help you stay safe from scams and phishing attempts.

   

  What to Watch For

  • Fraudsters    may try to trick you into sharing your login details or sending money through deceptive emails, calls, or messages.
  • These scams may look convincing but are designed to steal your information or funds.
  • We will never write, email, or call asking for your passcode. If you receive such a request, please report it immediately.
  • We’ll never call to tell you to move money to another account or transfer money to a ‘safe account’ or a known beneficiary as your account has been compromised.

   

  If You’re in Doubt

  • Stop and think before taking any action.
  • Contact us immediately if you suspect a scam or if something feels off. We’ll help you verify what’s legitimate and secure your account if necessary.

   

• What should I do if I suspect fraudulent activity on my Savings account?

  Worried About Your Account?

  If something doesn’t look right, take action straight away.

   

  Contact Us

  Call us now at 0333 344 2974

  We’ll check your account, sort out any issues, and update your security if needed.

   

  Reporting Fraud

  You can report fraud directly to Action Fraud online or by calling 0300 123 2040.

   

  Stay Safe

  We never ask for your passcode by email, phone, or message. If you get a request like this, report it to us immediately.

   

  When you call us, we may ask for some personal details to confirm it’s really you before discussing your account.