Need some help?

Find answers to common questions about our savings accounts.

Opening an account
  • How do I apply for a savings account?
  • What do I need to open a savings account with Afin Bank?
  • What personal documents do I need when applying for an account?
  • Can you help me with my application?
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Manage my account
  • How do I manage my account?
  • How do I change my nominated account?
  • How do I update my contact details?
  • I’ve recently got married, what do I need to do to change my account details?
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Additional Support
  • I am experiencing financial difficulty and need additional support
  • How can I notify you of a death of an account holder?
  • How do I make a complaint about my savings account?
  • How do I request communications in large print, braille or audio?
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Notice Deposits
  • What is a notice savings account?
  • How long do I have to fund my account once its opened?
  • When can I make a deposit to my notice savings account?
  • Can I make additional deposits into my notice account
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Fixed Term
  • What is a Fixed term saver account?
  • Why choose a Fixed Term Saver account?
  • How long do I have to fund my account once its opened and can I top up my savings during the fixed term?
  • How quickly will my account show funded?
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Mobile App
  • How do I log in?
  • What devices support the Afin app?
  • I have forgotten my passcode – what do I do?
  • I have a new phone - what do I need to do to access my account?
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Still need help ?

Feel free to contant us šŸ‘‹. We typically respond within 24 hours.

Phone call

0203 0484377

E-mail

support@afinbank.uk

Support

Check our Help & Support