Need some help?

Find answers to common questions about our savings accounts.

Getting a Mortgage
  • Who can I speak to about taking out a mortgage with Afin?
  • What are my mortgage options?
  • How do you calculate how much I/we can borrow?
  • What Information is required to support a mortgage application
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Payments
  • When will my first mortgage payment be due?
  • Can I change the date of my direct debit?
  • Can I make overpayments?
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Rates, Fees and charges
  • How is my interest rate set?
  • What is daily interest on repayment mortgages?
  • What is Bank of England Base Rate (BoEBR) and how do products track this?
  • What is an early repayment charge?
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Changes to your mortgage
  • Can I extend or reduce the term of my mortgage?
  • My current mortgage deal is ending soon. What options are available?
  • How do I request a Payment holiday
  • How do I get a mortgage statement?
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General FAQs
  • How do you use my information?
  • How can I notify you of a death of an account holder?
  • How do I make a complaint about my Mortgage?
  • I am experiencing financial difficulty and need additional support.
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Still need help ?

Feel free to contant us šŸ‘‹. We typically respond within 24 hours.

Call us

0203 0484377

E-mail

support@afinbank.com

FAQs

Frequently asked questions