Savings Accounts with Afin

Opening an account is simple and can be done through our mobile app. You can find it [ XXX]

Here’s what you’ll need to get started:

• Your contact details
• Your email address
• Valid Identification document and proof of address – see question What account opening checks do you carry out?
• Details of your UK current account that you’d like to register as your Nominated Bank  Account.

Please note that applications are only accepted through our mobile app and can’t be processed over the phone or via post.

If you need any help along the way, our Customer Service Team is here to guide you. Don’t hesitate to reach out – we’re here to make your experience seamless and stress-free.

To open a savings account with Afin, you will need to:

• Be 18 years or older.
• Open the account for your personal use (we currently don’t support accounts for clubs, charities, or accounts held in trust).
• Be a UK resident for tax purposes.
• Provide a valid identification document and proof of address – see question What account opening checks do you carry out?
• Have a valid mobile phone number and email address so we can stay connected with you.
• Already have a UK current account in your name to be your nominated account which you can use to transfer money to and from your Afin savings account.

To ensure your account is set up smoothly and securely, you’ll need to provide some identification. Don’t worry—it’s a simple process.

Valid ID Documents

To verify your identity, please provide one of the following:

• Passport
• EU identity card
• Biometric residence permit
• UK driving licence (full or provisional)

Proof of Address

We will need to confirm your address and a document to verify this.  You can use any of the following, if they are valid and recent:

• Full or provisional UK driving licence (if not already used as your ID)
• Bank, credit card, or mortgage statement (less than 3 months old)
• Utility bill (less than 3 months old)
• Council Tax bill (issued within the last 12 months)
• UK Government letter, such as a benefits confirmation, poll card, or tax code notice. (issued within the last 12 months)

A Quick Tip

To make the process seamless, ensure the name on your proof of address matches the name on your ID document. We’re unable to accept documents with shortened or mismatched names.

At Afin Bank, we’re here to provide clear, fair and accessible support. If you have any questions about applying for an account or require additional support, we offer several ways to get in touch:

How to Get in Touch

Email Us at: support@afinbank.com.

Call Us: Speak with our friendly team at 0333 344 2974. We’re available Monday to Friday, 9 am to 5 pm (except bank holidays).

Accessible Formats: Need information in braille, large print, audio, or another format? Email us at support@afinbank.com, and we’ll provide what you need.

At Afin Bank, we believe everyone deserves helpful and accessible support. If you need anything, please get in touch. We’re always happy to assist.

Your welcome email will provide all the details you need to make a deposit into your account. This includes your sort code and account number, with the payee’s name being Afin Bank.

Important Information:

• Sort Code Recognition: When you enter the sort code, your bank may identify it as a Clear Bank account. This is because we use Clear Bank as our clearing bank.
• Payee Name: Ensure you use your name as the payee’s name.
  • If your bank gives you a “no match” or “unavailable” message, double-check that you’ve entered the sort code, account number, and payee name (Afin Bank) correctly. Once corrected, you should see a “match” message.
• If you are still seeing ‘No Match’ or ‘Unavailable’ and the details are correct and you still see this message, please contact your bank or building society for assistance.