Additional Support

• I am experiencing financial difficulty and need additional support

  Life can bring challenges, and whether you’re facing financial difficulties or going through a tough time, we’re here to help.

   

  How to Reach Us

  • Call Us: Our Customer Service team is ready to assist you at 0333 344 2974
  • Visit Us Online: Check our help and support page for further support.

   

  You don’t have to face this alone—reach out to us whenever you need support. We’re here to listen and help you navigate through tough times.

   

• How can I notify you of a death of an account holder?

  We understand how challenging this time can be for you and your loved ones. If you need to inform us of the passing of an account holder, we’re here to assist you with care and sensitivity.

   

  How to Reach Us

  • Please call our Customer Service team at 0333 344 2974

   

  Our team is here to provide the support and guidance you need during this difficult time. Please don’t hesitate to reach out—we’re here to help.

   

• How do I make a complaint about my savings account?

  We’re Here to Listen

  At Afin, we’re committed to excellent service and customer care. But if something isn’t right, we want to fix it.

   

  Share Your Feedback

  If you’re not fully satisfied, let us know—we’re here to help.

  • Call Us: Call our designated complaints telephone number on 0800 862 0487
  • Email Us:  Reach us at complaints@afinbank.com.
  • Visit Our Website: Go to Complaints page.

   

  Your feedback helps us improve and create a better experience for everyone. We appreciate your input.

   

• How do I request communications in large print, braille or audio?

  We’re committed to making sure our services are accessible to everyone. If you need to receive communications from us in large print, braille, or audio, we can arrange this for you.

   

  How to Request

  • Call Us: Contact our Customer Service team at 0333 344 2974
  • Visit Us Online: Check our Contact Us page for alternative ways to reach us.

   

  Your needs matter to us, and we’re here to provide the support and accommodations you require. Don’t hesitate to get in touch.

   

• How to tell us about any additional support needs

  How We Can Help

  If you need extra support or have ideas on how we can improve, we’re here to help.

   

  Get in touch by:

  • Calling our Customer Service team at 0333 344 2974
  • Visiting our Help & Support page for more options.

   

• How is my money protected?

  At Afin Bank, your peace of mind is our priority. As a UK-based bank, all of our savings’ accounts are automatically protected by the Financial Services Compensation Scheme  (FSCS).

   

  What Does FSCS Protection Cover?

  • Your eligible savings are protected up to £85,000 per person by the Financial Services Compensation Scheme (FSCS).

   

  Learn More

  For full details about the FSCS and how it protects your savings, visit their official website:

  www.fscs.org.uk/check/check-your-money-is-protected/

   

• How do you use my information?

  At Afin Bank, we value your trust and are committed to handling your information responsibly. Please review our Privacy Notice, which explains how we use your data, which can be found here.