Here for you when life happens

Life can be unpredictable, and sometimes things don’t go the way you’d hoped. We’re here to help you through the tough times and support you in getting back on track. 

Support during a major life event

Life is full of unexpected changes, and while we can’t predict every possible scenario, here are a few instances where you may want to reach out to us:

• If you have suffered a bereavement
• If you’re moving abroad
• If you get married or change your name
• If you’re ill or hospitalised
• If you lose your job
• If you’re facing financial difficulties

Whenever life shifts, we’re here to support you.  Get in touch when you’re able to, and we’ll be here to help you with the next steps, offering the support and guidance you need. 

How to notify us

You can call our Customer Service team on 0333 344 2974 or e-mail support@afinbank.com. Our team is available Monday to Friday, 9am – 5pm (excluding bank holidays).

Once you reach out, we’ll walk you through the required documents and guide you on the next steps.